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Frequently Asked Questions

Wash & Fold

You can drop off your laundry any time between 7:00 a.m. - 7:00 p.m. at either of our locations.

We have a special citronella in-house detergent that is made specifically for us. You can upgrade to a different detergent or provide your own for us to use on your laundry.

There is a 25 pound minimum order.

No. We always keep our customers laundry separate from one another.

Your laundry will be available for pickup in 48 hours. You will receive a text message when we are done laundering your clothes.

Pickup & Delivery

We offer pickup and delivery Monday - Saturday with pickups in the morning and deliveries in the evening.

Your clean laundry will be returned to you in 48 hours.

There is a 25 pound minimum order.

If you sign up for weekly or biweekly service, the cost is only $1.59/lb. If you use our service as needed, it is $1.99/lb.

No, you can leave your laundry in a secure location (front porch, back porch, behind a fence, in an unlocked garage) just make sure to note it when you place your order so our driver knows where to find it.

It is simple. Just click on the "Schedule a Pickup" Button in the upper right hand corner and create an account. It only takes a few minutes to input your information and you can place an order for weekly, bi-weekly or one-off services. 

Absolutely. When you place your order online there is a section called Preferences where you can specify things you want done every time that we do your laundry. There is also a section called Special Laundry Instructions where you can ask for something for this particular order. For instance if you want us to spot treat a stain on one of your items. 

No. You never have to sign a contract and you can stop service at any time. We know that you will stick with us based on our excellent service. 

Like other online services, we ask for your credit card when you place your order. Your card will not be billed until your laundry is completed and weighed.

Please put your laundry in a laundry bag or in a trash bag and make sure it is closed properly so nothing falls out.

Yes. You can suspend your pickup until you return from your vacation.